Privacy Policy

 

Last updated: June 19 2025

This Privacy Policy describes how Genetic Protocol LLC ("Genetic Protocol", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://geneticprotocol.com (the "Site") or otherwise interact with us through services powered by Shopify and Klaviyo (collectively, the "Services").

By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access or use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a new "Last Updated" date.

How We Collect and Use Your Personal Information

We collect information in the following ways to provide, improve, and personalize our Services:

Information You Provide Directly

  • Name, email, shipping/billing address, phone number

  • Account login details (if applicable)

  • Order and payment information (processed securely by third parties)

  • Customer service communications

Information We Collect Automatically

Through cookies, pixels, and analytics via Shopify and Klaviyo:

  • Device and browser data

  • IP address

  • Site usage patterns and shopping behavior

Information from Third Parties

We may receive data from partners such as:

  • Shopify (store platform)

  • Klaviyo (email/SMS marketing)

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Shipping and logistics providers

How We Use Your Information

  • To process orders and provide customer support

  • To personalize your experience and offer product recommendations

  • To send transactional emails (order confirmations, shipping updates)

  • To send marketing emails or texts if you opt in

  • To detect, prevent, or investigate fraud or misuse

Cookies

We use cookies and similar technologies to:

  • Keep you logged in

  • Analyze traffic and behavior

  • Provide personalized content
    You may disable cookies via your browser, but some features may not function properly.

Sharing Your Personal Information

We may share your data with:

  • Service providers like Shopify, Klaviyo, and fulfillment partners

  • Legal or governmental authorities if required

  • Other parties with your consent

We do not sell or rent your personal information.

Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct or delete your data

  • Withdraw consent or opt out of marketing

  • Request data portability

To exercise these rights, email us at: info@geneticprotocol.com

Data Retention

We retain your personal data only as long as needed to fulfill orders, comply with legal obligations, or improve your experience.

International Users

We serve customers globally. Your data may be processed in the United States or other countries where our partners operate, in accordance with applicable data protection laws.

Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal data from minors.

Contact

If you have questions or concerns, please contact us at:

Genetic Protocol LLC
Email: info@geneticprotocol.com
Address: 5111 N Scottsdale Rd #150, Scottsdale, AZ 85250, United States